Urban Outfitters Reviews

I really like the style of the trousers, but they are see-through. Just like all fashion retailers these days, UO just care about using as cheap materials as possible for a large profit and they’re quite happy to allow women’s clothes to be transparent for that purpose. I certainly wouldn’t have paid £40 for see-through trousers. Only keeping because I got a 25% discount code and just plan to lounge around the house in them mostly.

Date of experience: April 23, 2024

IT MAY BE MY FAVOURITE DRESS EVER. I LOVE THAT THE FABRIC IS RECLAIMED & SO LOVELY. MAYBE I AM A BIT SHORT, I AM 5FT 5 & A BIT & MOSTLY LEGS. I AM CONTINUALLY FRUSTRATED WHEN BUYING ' MINI DRESSES ', THEY USUALLY END UP MIDI ON ME. STATING THE HEIGHT OF THE MODEL WAS SO HELPFUL. IT IS ALSO GREAT TO GET A SALE PRICE. IF I CAN SWING IT I WILL BE GETTING ANOTHER ONE. I AM A BIT OBSESSED WITH MANY OF YOUR DRESSES. I WOULD HAPPILY SPEND MOST OF MY SUMMER DRESSED BY YOU. I AM REGISTERRED BLIND, I DONT USUALLY DO REVIEWS BUT FELT COMPELLED, SO PLEASE FORGIVE SPELLING MISTAKES E.T.C, I CANT EDIT. ANYWAY, YOU GET THE GENERAL IDEA ♥️♥️♥️💃💃💃 THANKS. B XXX

Date of experience: April 24, 2024

A range of different style clothes for everyone to chose from within a great price range, also sale items are very popular items that start from clothes to accessories and house hold items.

Date of experience: November 27, 2023

I have had an issue with order where is has been stuck at “processing to ship” for almost a week now. I had contacted customer service a few times for an update but had been diverted to a chat bot or given very vague responses as to where my package was. Today I spoke to a customer service representative called Fritz who was so extremely helpful. They told me why my package hasn’t been sent yet and what Urban outfitters is going to do to solve this issue. Fritz was probably the most helpful customer service rep I’ve ever spoken to. Even though my issue is still not resolved, I’m please with the knowledge that it is in hand.

Date of experience: April 26, 2024

Item not in stock. Only notified of this once paid for with no update as to when I could expect to receive. Shipping cost was extortionate. Could find the same product elsewhere with free shipping that still worked out cheaper overall. Discount code successfully applied however didn’t deduct anything from total.

Date of experience: April 24, 2024

Was in a rush buying my item, cashier took absolutely forever serving another girl while talking to her friend, then when it came to my turn she ignored me for a good while before realising I was there! Then when she finally served me, she spent more time chatting to her friend than actually doing her job, so much so that her colleague took over! I never usually write a review, but having worked in retail myself, I felt completely disrespected and irrelevant. Worst and rudest customer service I think I’ve experienced. Its a shame too as I love UA; the store itself was great. Huge shame about that one female staff member

Date of experience: April 24, 2024

Easy to order and arrived very quickly, well packaged. Granddaughter requested this for her birthday in a few days time, so pleased.

Date of experience: April 23, 2024

The sales assistant was very polite and helpful explaining if I shopped in store again to give them my email address to receive points

Date of experience: April 24, 2024

Christopher was super helpful, kind and quick. Best service ever ! I had a very upsetting incident but he put matters right

Date of experience: April 28, 2024

Love the fact that i received it in 4days instead of 5-7 days, love the product too🥰🎀 so coquette urban outfitters

Date of experience: April 22, 2024

My delivery came in two parts, one on the Sunday morning and one on the Monday afternoon. I came into London Monday morning to collect my first parcel in the am then got another text that afternoon to say the second part was delivered. Luckily I was still in London and checked my emails to see the second delivery otherwise I would have had to make a second trip. Not the best when you have a disability. My first parcel had clearly previously been opened looking at the seals on the camera. Staff were really friendly but that was the best thing about the experience. Definitely felt like I wasn't valued as a customer and that the inconvenience to me wasn't even a thought to urban outfitters.

Date of experience: April 24, 2024

First time ordering. A present for my daughter-in-law. They made it very straightforward to order. Clear instructions great website. Delivery was fast even though they are abroad. She was happy with her gift. Thankyou.

Date of experience: April 20, 2024

Massive gash in the packaging, which looks like it could’ve been pierced carelessly otherwise on purpose. Evri package, was delivered to us by Royal Mail when delivery man found item loaded on his vehicle. He expressed surprise upon making this discovery but made sure the package arrived here with us as postie is our regular guy.

Date of experience: April 21, 2024

Showed Stanley cup in stock however it's on back order. Didn't realise till half my package arrived. Bit disappointed and glad I never paid for next day delivery.

Date of experience: April 20, 2024

I love going to Urban Outfitters, however service can be extremely slow, as it was on my last visit. Queues are huge and only one person on till at a time. Clearly understaffed. Besides that, quality of clothes are always amazing and staff are friendly.

Date of experience: April 19, 2024

I've ordered a painted coffee table and it was not like in the pictures, had uneven surface and some of of stains on the surface. I tried to arrange a return, but because it is furniture it has to be arranged by them. Eventually it was was sorted, I was told that the driver has the labels, and I did not receive an email with waybill or labels to print, so the delivery company did not take the item. When I got in touch with the Urban outfitters again they told me that I need to wait at least three working days for someone to deal with this. It is very disappointing to say the least, do not order unless you are sure you will not have to return.

Date of experience: April 19, 2024

The product was delivered successfully. However, when I opened it for assembly, I noticed cracks in various parts and noticeable color differences between the components. It made me question if it was a display model. One side has an excessive yellow undertone while the other side appears more of a white-cream undertone. The product seems defective. I'm reaching out to you for assistance regarding this matter.

Date of experience: April 23, 2024

acheena was so kind and processed a refund for a faulty item i received so i didn’t need to worry about returning it! thank you!

Date of experience: April 29, 2024

Everything is perfect, even if I find the price quite high, this jogging is amazing. The delivery was rather fast (5 days).

Date of experience: April 22, 2024

Really happy with the great customer service I've received today from an advisor named Fritz, they were friendly and very helpful with resolving the issue I was having promptly! Thanks again👍😊

Date of experience: April 23, 2024