Oh Baby, Give Me One More Chance

One of my favorite young Michael Jackson songs is “I Want You Back’ (1969).  A love song about letting ‘the one’ get away and he’s begging to get her back.  

Lyrics:

Oh baby, give me one more chance

To show you that I love you

Won't you please let me back in your heart

Oh darlin', I was blind to let you go

But now since I see you in his arms

Yes, I do now,…I want you back

I was reminded of this song by a recent question I received during a Zoom broadcast from a top-performing pest control salesperson by the name of Jordan Bosmeny who asked, 

“Victor, what would be your strategy for someone who is on the fence but wants to give their provider a chance to rectify any issues?  It’s challenging to not come across as rude when overcoming that objection to get them to go ahead and change. I always ask them, “What do they expect to happen if they haven’t been doing it in the first place.”

Stated another way, a lot of customers who are dissatisfied with their current service provider, want to give them one more chance. Jordan is asking, "What do you say when they want to give them another chance?"

This question generated a litany of responses on the Zoom call that I’d like to share with you.  Keep in mind this is for residential service (i.e., pest control) but can be used in many sales scenarios. 

So, after reviewing all the great responses, I’ve narrowed it down to the Top 10 responses when a customer says, “I want to give my current service provider another chance.”

#10 - “They'll promise you improvement, but how will you know? Will you start inspecting their work to be sure? Why not just let us correct what we have found?” (MHattie)

#9 - “Would you keep a bad employee another 30 days?” (MEdwards)

#8 - “Mr. Customer, it's like going to get your car fixed, and they don't fix the issues. Would you continue to go back to that place?” (JHenderson)

#7 - “Mr. Customer, is that a risk you really want to take?” (RKelly)

#6 - “We all know the adage that time is money. So, how much of your own “money” are you going to invest in checking their work? And for how long will you have to do that?” (DRittenhouse)

#5 - “Failure is not an option for you. Haven't you had enough? Allow me to show you what quality is NOW!” (HBalleza)

#4 - “If your current provider who you are paying to do a job didn’t see the issue, what gives you the belief that they will change?” (BHolley)

#3 - “Do you really want to continue to pay for mediocrity?” (Alan)

#2 - “Do you really want to put your (commercial) brand at risk with someone that has already let you down?” (DBrisson)

#1 - “They haven't valued your business to this point. Are you confident 30 days will be the difference maker? We can impact this situation right now.” (MStockstad)

Which of the above responses resonates with you the most? If none, how would you respond? Share!

Victor Antonio

Download my free book, Client Says: How to Respond to the Toughest Client Objections