Telephone Conversations
Telephone conversations can be formal or informal. Conversations are formal when speaking to managers, council staff, bank managers. Conversations with family and friends are informal.
Phrases used in a formal conversation:
Good morning.
Could you hold on a moment, please?
I’m sorry, she is out of the Office today.
Thank you for calling.
May I ask who’s calling, please?
I’m trying to contact, please wait…
I’m afraid my English not good, please…
I’m afraid he’s in a meeting.
He’s free in the afternoon after about two.
I would like to make a reservation, please.
Phrases used in informal conversation:
Is … there?
Hello, George’s phone
Who is it?
l'll ask her to ring you when … gets back.
Hang on a second
I can’t hear you very well.
I’ll let … know that you rang.
Just a minute…
Okay, wait a moment please
Speak to you again soon
Last modified: Thursday, 2 April 2020, 4:50 PM